Frequently Asked Questions
Everything you need to know about shopping with Zep.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
What payment methods do you accept?
Zep accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all products purchased through Zep come with a standard 1-year manufacturer warranty against defects in materials or workmanship.
Can I change or cancel my order after it's placed?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order enters our fulfillment process and cannot be changed.